Refund policy

Refund and Return Policy

We want you to enjoy your GlaxAura™ Personal Planetarium. This policy explains our 30-day return process while preserving any rights you may have under applicable consumer-protection law.

30-day return period

You may request a return within 30 calendar days after confirmed delivery of your order.

To begin a return, you must first email support@glaxaura.com. Include:

  • your full name;
  • order number;
  • the item you wish to return;
  • the reason for the return; and
  • clear photographs or a short video if the product is damaged, defective, incomplete, or incorrect.

If your return is approved, we will email you the next steps and the correct return destination. Do not send a product back before receiving approval and return instructions. Products sent to an unauthorized address may be delayed, refused, or ineligible for processing where permitted by law.

Return eligibility

To qualify for a voluntary return, the product must generally be:

  • returned within the 30-day period;
  • in the condition in which it was received, allowing for reasonable inspection;
  • complete with included accessories, projection slides, cables, manuals, and promotional items; and
  • placed in its original packaging where reasonably possible.

You are responsible for taking reasonable care of the product while it is in your possession. We may reduce a refund to reflect loss in value caused by damage, missing parts, misuse, or handling beyond what is reasonably necessary to inspect the product, but only where permitted by law.

Damaged, defective, incomplete, or incorrect orders

Please inspect your order promptly after delivery. If it arrives damaged, defective, incomplete, or different from what you ordered, contact support@glaxaura.com as soon as possible. For faster assistance, we recommend contacting us within 7 days of delivery, but this recommendation does not limit any longer non-waivable rights available under applicable law.

After reviewing the information provided, we may offer troubleshooting, a replacement, replacement parts, or a refund, as appropriate and as required by law. GlaxAura™ will cover reasonable return-shipping costs for an item confirmed to be damaged, defective, incomplete, or incorrectly supplied.

Change-of-mind and non-defective returns

For an approved change-of-mind return, preference-based return, or return where the item is not confirmed to be defective, damaged, incomplete, or incorrectly supplied, the customer is responsible for the return-shipping costs.

If GlaxAura™ provides a prepaid return label, the reasonable cost of that return shipping may be deducted from the final refund amount, where permitted by law.

Original standard delivery was free and therefore no outbound standard-shipping charge will be deducted from your refund. Upgraded or expedited shipping charges, if any, are not refundable except where required by law or where the return results from our error.

We strongly recommend using a trackable shipping service and keeping your receipt. We are not responsible for a return lost or damaged in transit before it reaches the approved return destination, except to the extent responsibility cannot lawfully be excluded.

For clarity: if an item is returned because of a change of mind or another reason that is not confirmed to be a product defect or GlaxAura™ error, applicable return-shipping costs may be deducted from the customer's final refund.

Non-returnable items

The following are not eligible for a voluntary return unless defective or unless applicable law requires otherwise:

  • gift cards;
  • digital products;
  • products marked "final sale" before purchase;
  • products damaged through misuse, unauthorized modification, accident, improper power supply, or failure to follow product instructions; and
  • items missing essential components for reasons not caused by GlaxAura™.

This section does not limit rights relating to defective, unsafe, misdescribed, or incorrectly supplied goods.

Cancellations and address changes

To request a cancellation or address change, email support@glaxaura.com immediately. We cannot guarantee that a change or cancellation can be made after an order has entered fulfillment or shipped. If an order has already shipped, the return process may apply.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method, generally within 10 business days after inspection. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@glaxaura.com.

Exchanges

We do not guarantee direct exchanges. When appropriate, we may arrange a replacement. Otherwise, you may return an approved item for a refund and place a new order.

Consumer rights

Nothing in this policy excludes, restricts, or modifies a warranty, condition, remedy, or other right that cannot legally be excluded or limited under the consumer-protection laws applicable to you.

Return contact

Email: support@glaxaura.com
Return destination: Provided by email after the return is reviewed and approved.