Shipping policy
Shipping and Delivery Policy
Free standard delivery
GlaxAuraโข offers free standard delivery to eligible addresses in Canada, United States, UK, Australia, New Zealand and UAE. Any available expedited service, remote-area surcharge, or other optional delivery charge will be disclosed before checkout.
Processing and delivery estimates
Orders are processed withinย 2โ3 business days after payment is confirmed. Processing includes payment verification, order preparation, and quality checks. Processing time is separate from transit time and is not included in shipping estimates
ย Estimated delivery after processing is:
Canada: 5-9 Business Days
United States: 5-9 Business Days
UK: 4-9 Business Days
Australia: 6-11 Business Daysย
Please note that your(Australia) local post office or customs authority may charge the recipient a customs clearance or handling fee
New Zealand: 7-12 Business Days
UAE: 9-15 Business Days For Standard Shipping
Business days exclude weekends and public holidays. Delivery estimates are not guarantees and may be affected by carrier delays, customs, weather, high order volume, incorrect address information, or other circumstances outside our reasonable control.ย
Overseas fulfillment
Orders may be processed or shipped by overseas suppliers, fulfillment centers, or logistics partners. As a result:
tracking may take several business days to activate;
packages may travel internationally before entering the domestic carrier network;
an order containing multiple items may arrive in separate packages; and
customs or border processing may affect delivery time.
Order tracking
When tracking is available, we will send it to the email address provided at checkout. Tracking events are supplied by carriers and may not update in real time.
Customs, duties, and taxes
Applicable sales taxes will be collected where required and displayed at checkout. Internationally fulfilled orders may be subject to customs review. If any import duty, tax, brokerage charge, or similar fee is not collected at checkout, responsibility for that charge will be determined by applicable law and the disclosure presented at checkout. We will not impose an undisclosed mandatory fee after purchase.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact support@glaxaura.com immediately if you notice an error. We cannot guarantee changes after fulfillment begins.
If a package is returned because the address supplied was incorrect, incomplete, or undeliverable, we will contact you about available options. Additional delivery costs may apply where permitted by law and where the delivery failure was not caused by GlaxAuraโข or the carrier.
Delayed, lost, or marked-delivered packages
If tracking has not updated for an unusual period, or your order has not arrived within the stated estimate, email support@glaxaura.com with your order number.
If tracking shows "delivered" but you cannot locate the package, please check with household members, neighbours, building staff, and the carrier. Then contact us promptly so we can review the matter. We may request confirmation of the delivery address or other reasonable information needed for a carrier investigation.
Where a package is confirmed lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund, subject to applicable law.
Damaged deliveries
If a package or product arrives damaged, photograph the outer packaging, shipping label, internal packaging, and product, then email support@glaxaura.com. Please retain all packaging until we complete our review.
Contact
Questions about shipping or delivery may be sent to support@glaxaura.com.